Returns & Refunds

We want you to be happy with your cable. If it isn't right, we'll sort it out.

30 days to change your mind

If the cable isn't what you hoped for, send it back within 30 days of delivery and we'll refund you in full. We just ask that it's unused and still in its original packaging. Return shipping is on you for change-of-mind returns.

We can't take back a cable that's been used or has lost its packaging. But if something's actually gone wrong with it, skip ahead to "If your cable arrives faulty" below.

Starting a return

Email support@kamco-tech.com with your order number and tell us what you'd like to send back. We'll reply with the return address and take it from there.

Give us a heads up before you ship anything, so we know to look out for it. We'd also suggest a tracked service, just so neither of us is guessing where the package is.

If your cable arrives faulty

That one's on us. Get in touch within 30 days and we'll replace it or refund you, and we'll cover shipping both ways.

It helps if you tell us which charger and device you tried it with, so we can work out what happened.

One thing worth checking first: both ends of our cables are USB-C. If your charging brick has the flat rectangular port, the cable won't plug in. Nothing's wrong with it, you just need a USB-C charger. If you're not sure which you have, email us and we'll help you figure it out.

Your refund

Once your return reaches us we'll check it over and email you to confirm. The money goes back to your original payment method, usually within 5 to 10 business days.

If the return was our mistake, your original shipping charge comes back too.

Exchanges

We keep this simple. Send the item back for a refund and place a new order for what you actually need. It's usually faster than waiting on an exchange.

Cancelling an order

We ship fast, so let us know as soon as you can. If your order hasn't left us yet, we'll cancel it, no questions asked.

Questions

support@kamco-tech.com — a real person reads it.